Last updated: 06/09/2024
1. Shipping Terms:
As 3D Lamp gets credit card authorisation and verification, the order will be packaged and shipped, taking up to two business days for processing. Based on your location, 3D Lamp will choose a suitable carrier to ship the order. Please allow 2-5 business days for order fulfilment, and a tracking number will be provided to our customers. Expedited shipping is available on request at an additional cost to the buyer. Please note that 3D Lamps do not ship to PO boxes.
All orders purchased from 3D Lamp qualify for FREE SHIPPING.
Estimated Delivery Time(Day)
The USA – 9~14 working days
Canada – 9~14 working days
Israel – 9~14 working days
Norway – 9~14 working days
The UK – 9~14 working days
France – 9~14 working days
Germany – 9~14 working days
Australia – 9~14 working days
Saudi Arabia – 9~17 working days
Russia – 9~17 working days
Ukraine – 9~17 working days
Austria, Belgium,
Switzerland,
Denmark, Hungary,
Italy, Poland, Sweden,
Turkey, Finland,
Ireland, Portugal – 9~14 working days
New
Malaysia,
Singapore, Korea – 9~14 working days
Rest of the world – 15-25 working days
DHL/FedEx Express Shipping – 5-7 working days
We want to ensure that you have a great experience with your 3D Lamp products. Our support team is here to answer any questions regarding return and shipping and troubleshoot any issues you encounter. In the event you need to return your purchase, please follow the applied return terms below.
2. Return Terms:
• Please contact our customer service department by phone or email provided below before initiating a return.
• Product must be in resalable condition for a refund or exchange within 30 days of purchase. Any returns imitated or received after 30 days will be refused back to the customer.
• Products must be completely unused with the packaging with accessories included with the return shipment. Any used products or missing items do not qualify for a refund or exchange.
• Unless the shipped product is damaged, the customer must cover the shipping cost associated with sending the product back to 3D Lamp.
• Item must be returned in the same exact condition you received in. Returns in any other condition will not be refunded.
• Please ensure you acquire tracking and/or insurance for your return so that we can ensure your package makes it back to us safely.
• Products that are damaged by mishandling, misuse and poor maintenance are not eligible for returns.
• No refunds or exchanges will be entertained for custom lamps ordered from the Custom catalogue.
• No returns can be initiation once production has started for custom lamps.
• Buyer pays return shipping cost
To confirm if production has started, please email the customer service before initiating a return.
3. Return Process:
• Email sales@3d-lamp.co.uk with your original order number, the item you would like to return and the reason for returning it.
• The 3D Lamp customer service department will respond to your return request with an address to ship the return to.
• Please carefully package the item you are returning in its original package. 3D Lamp is not responsible for shipping damage on the item.
• Ship the return back to 3D Lamp to the provided address and provide a tracking number for the return
• The return will be processed or refunded/exchanged within 48 hours of 3D Lamp receiving it.
• An email will be sent to the requester once the return transaction is imitated.
If you have any questions, please feel free to contact sales@3d-lamp.co.uk
